Privacy Policy

Welcome to Challeng'em. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using Challeng'em, you agree to the practices described in this policy. If you do not agree, please discontinue use of the app.

1. Information We Collect

We collect the following types of information to operate and improve Challeng'em:

Account Information

• Your name, email address, and profile picture from Google or Apple when you sign in with those services.
• A nickname (3–15 characters) and country you provide during onboarding.

Gameplay Data

• Challenges you create or join, including task names, durations, and participants.
• Task completion records and associated point scores.
• Item drops received, item usage events, and their effects on other players.
• Leaderboard rankings and challenge results.
• In-challenge chat messages and activity feed entries.

Device & Usage Information

• Device type, operating system version, and app version.
• IP address and general geographic region (country-level).
• App usage patterns (such as screen views, session duration, and feature engagement) collected through usage analytics.
• Crash reports and performance data to help us diagnose and fix stability issues.

Push Notifications

• If you allow notifications, information needed to send you challenge updates and alerts.

Purchases

• Details of in-app purchases and subscriptions (what you bought and whether your subscription is active), as reported by the app store.

2. How We Use Your Information

We use the collected information to:

• Sign you in and maintain your account.
• Run the core challenge and gameplay features, including leaderboards and item systems.
• Send push notifications about challenge activity (task completions, item uses, results).
• Improve the app's performance, stability, and features using aggregated, anonymised analytics data.
• Detect and prevent fraud, abuse, and violations of our Terms of Service.
• Provide customer support when you contact us.
• Process in-app purchases and keep your subscription status up to date.
• Comply with applicable legal obligations.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share data only in the following circumstances:

• With other Challeng'em users: Your nickname, country, challenge stats, and leaderboard rank are visible to participants of the same challenge. Your email address is never shown to other users.
• With service providers: We work with companies that help us run the app (for example, hosting, sign-in, analytics, crash reporting, and messaging). Their use of data is governed by their own privacy policies.
• With payment processors: Purchases and subscriptions are handled by the Apple App Store or Google Play. We receive only the information needed to confirm your purchase or subscription. Payment card details are never shared with us.
• Legal requirements: We may disclose your information if required by law, regulation, or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is subject to a different privacy policy.

4. Data Retention

We keep your account data while your account is active. You can delete your account at any time from the Profile screen.

When you delete your account, we remove your profile, sign-in, purchases tied to your account, friends data, gems, and your participation in challenges promptly. Messages you sent in direct chats and challenge chats are removed as part of that process.

Some information may still appear inside group challenges other players are in (for example, past scores or system activity messages). Encrypted backups and service logs may take up to 30 days to clear. We may keep limited information longer where required by law or to prevent fraud.

Aggregated, anonymised analytics data may be retained indefinitely.

5. Security

We use reasonable safeguards to protect your information, including encryption when data is sent over the internet and controls on who can access our systems. No online service is perfectly secure.

6. Children's Privacy

Challeng'em is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. Where local law requires a higher minimum age, we follow that law. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your account and associated data.
• Portability: Request your data in a portable format.
• Objection / Restriction: Object to or restrict certain processing activities.
• Withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at the email address below.

8. Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes via a notice in the app or via email. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: